When you work as a freelancer and are relying on clients for your income communication is key. If you lack good communication conflict will develop, it’s inevitable.
James Dalman from iThemes wrote an article about how to deal with client conflict in 5 simple steps.
The first step is to just stay calm, which I agree is the key to dealing with any conflict.
“1. Keep Calm and Chive On. Seriously. While those memes have been used ad nauseum, there really is no substitute for keeping calm in problematic situations. Take a deep breath and then wait to respond.”
Check out James’ article for the other 4 steps and then come back and let me know about a time you had to deal with client conflict and how you resolved it.
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