Handle Client Conflict Like a Pro

By Courtney | Must Reads (Curated)

When you work as a freelancer and are relying on clients for your income communication is key. ¬†If you lack good communication conflict will develop, it’s inevitable.

James Dalman from iThemes wrote an article about how to deal with client conflict in 5 simple steps.

The first step is to just stay calm, which I agree is the key to dealing with any conflict.

1. Keep Calm and Chive On.¬†Seriously. While those memes have been used ad nauseum, there really is no substitute for keeping calm in problematic situations. Take a deep breath and then wait to respond.”

Check out James’ article for the other 4 steps and then come back and let me know about a time you had to deal with client conflict and how you resolved it.

 

 

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